Held With Care

Play, held with care.

Thehartwellhotel is a fictional 18+ resort-casino concept. Wherever you play, gambling should stay entertainment — here is how we design for that, and where to find real help in the UK.

Stay in control

Treat gambling as entertainment, not a way to make money.
Set a budget and a time limit before you start — and keep them.
Never chase losses; don't play with money you can't afford to lose.
Take regular breaks, and never play when upset or under the influence.

Tools on the floor

Personal deposit and time limits, reminders through a session, a cooling-off pause or a confidential self-exclusion can all be arranged quietly at the host stand or by writing to us directly.

Getting help in the UK

England · 24/7

National Gambling Helpline 0808 8020 133

National Gambling Helpline — 0808 8020 133, free & confidential, 24/7 (GamCare)
BeGambleAware — advice, tools and a self-assessment at begambleaware.org
GAMSTOP — free self-exclusion from every GB-licensed operator at gamstop.co.uk
National information: BeGambleAware

Thehartwellhotel is strictly for adults aged 18 and over; ID is checked at entry. This website is an entertainment concept and not an online casino — no real-money play takes place here.